Terms and Conditions

We have set out these Terms of Use (“Terms”) to help ensure that everyone has a safe, respectful, and smooth experience on the AgriLokal App. These Terms apply to your use of our website (available at: AgriLokal.com) and mobile application (“App”) (available on Google Play Store and Apple App Store) (collectively, “AgriLokal App”). The App is operated by Behtar Technology Private Limited (“Company”), a company registered in India with its office at 1501, 19th Main Rd., Sector- 1, HSR Layout, Bangalore, Karnataka- 560102. “We”, “our” or “us” refers to Behtar Technology Private Limited, and “you” or “your” refers to any user of the AgriLokal App.

These Terms must be read together with our Privacy Policy and Community Guidelines (collectively, the “Platform Policies”). By using the AgriLokal App and agreeing to the Platform Policies when signing up, you confirm that you have read and accepted them. If you do not agree to any of the Platform Policies, please do not use the AgriLokal App.

Please also ensure that you are permitted to access and use the AgriLokal App under the laws of your jurisdiction.

ABOUT THE APP

AgriLokal is a platform that enables users (“Users”) to connect and interact with agronomists through one-on-one chat, audio, and video calls. All interactions on the Platform are voluntary and initiated at the Users’ discretion.

While you are free to choose whom you interact with, certain types of behaviour and interactions are strictly not allowed. Please refer to our Community Guidelines to understand what is permitted and what is prohibited on the AgriLokal App.

By starting a transaction to use any of these Services, you agree that you are entering into a legally binding agreement with us for the provision of those Services.

CHANGES TO THE TERMS

We may update the Platform Policies from time to time, including to reflect changes in the services we offer or to improve how the AgriLokal App operates. This may include modifying, disabling, or removing certain features or services, either temporarily or permanently, at our discretion.

Where any change is material or affects your rights or obligations, we will take reasonable steps to notify you, for example, by updating this page or showing an in-app notification.

If any change requires your consent under applicable law, we will obtain it before implementing the change.

By continuing to use the AgriLokal App after updated Platform Policies take effect, you agree to be bound by them. We encourage you to review this page periodically to stay informed about any updates.

ELIGIBILITY

You can use the AgriLokal App and avail the Services we provide only if you are capable of forming a binding agreement with us. You need to be at least 18 years of age. Further, you must be legally permitted to use the AgriLokal App and Services as per the laws of your country.

ACCOUNT REGISTRATION AND USE

To use the AgriLokal App, you must create an account by verifying your mobile number through a one-time password (OTP). You are required to provide additional information to complete your profile and access all features of the App. For details on how this information is collected and used, please refer to our Privacy Policy.

You agree to provide accurate and complete information during registration and to keep it up to date. You are responsible for all activity that takes place through your account, so please keep your login credentials secure. If you notice any unauthorised use of your account, please contact our support team immediately.

You agree to ensure that the information shared by you on the App remains accurate, current and complete at all times. Your use of the App means you agree to how we handle your personal data as described in our Privacy Policy. Please review it to understand what data we collect and how we use it.

Subject to our Platform Policies, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the App and Services. This includes any software we provide as part of the App, which may be updated automatically from time to time.

The Company reserves the right to suspend or terminate your account if any information provided by you is found to be false, misleading or incomplete, or if your use of the App is in violation of these Terms or applicable law.

SUBSCRIPTION TERMS, BILLING, EXPIRY AND CANCELLATION

Subscription:

AgriLokal offers a subscription-based model for the purposes of availing the Services on the Platform. By choosing to make an In-App Purchase, you acknowledge and agree that additional terms specific to the purchase, disclosed to you at the time of transaction may apply and are hereby incorporated into these Terms & Conditions. Upon purchase of a subscription package on the AgriLokal App, your package shall remain valid only for the specific duration stated at the time of purchase. During the validity period of your subscription, you will be entitled to access only those features, benefits and services that are included in the package purchased by you, and the scope of such features may vary depending on your subscription plan. The Company does not guarantee any specific outcome as part of any package.

Billing Cycle:

Upon availing the Subscription on the Platform, the User will be charged the subscription fee for the use of the Services on the Platform, any other charges you may incur in connection with your use of the Services, such as taxes and possible transaction fees, will be charged to the Payment Method for the specific transaction. The period of the billing cycle will depend on the type of subscription plan that the User chooses when the User registered for the Services and transaction is successful.

Payment Method:

For use of the Services, we may make available one or more payment methods. You authorise us to charge any payment method associated with your account if your primary payment method is declined or unavailable for processing your subscription fees. If a payment fails (including due to expiry, insufficient funds, or any other reason) and you do not cancel your subscription, we may suspend access to the Services until a valid payment method is successfully charged. You shall remain liable for any outstanding amounts.

Updating your Payment Method:

You may update your Payment Methods and we may update your Payment Method using information provided by the payment service providers. Following the updating of the Payment Method, you authorise us to continue to charge the applicable subscription via Payment Method(s).

Expiry:

Any unused benefits under your subscription package shall automatically expire upon the completion of the validity period, and no extension, refund or carry-forward of unused benefits shall be provided, unless expressly stated otherwise by the Company in writing.

Cancellation:

To the extent permitted under applicable law, all payments are non-refundable, and no refunds or credits will be provided for any partially used membership periods. In the event of cancellation, your membership will remain active until the end of the current billing cycle, after which your account will be closed. You may cancel your subscription at any time, and you will continue to have access to the benefits until the expiry of your ongoing billing period.

Changes to the Price and Subscription Plans:

The Company reserves the right to modify, add to, or discontinue any features or benefits included in a subscription package, and to change subscription plans and pricing from time to time, provided that such changes do not materially reduce the core benefits already purchased by you or are otherwise in accordance with applicable law.

PRIVACY AND DATA PROTECTION

Your personal information will be collected, used, stored and shared in accordance with the Company’s Privacy Policy and applicable data protection laws in India. By using the AgriLokal App, you consent to such collection and processing of your personal data for the purposes of providing and improving the services, operating the App and complying with legal obligations. You agree to review and understand the Privacy Policy before using the App.

SUSPENSION & TERMINATION OF ACCOUNT

The Company reserves the right to suspend or terminate your access to the AgriLokal App, with or without prior notice, if you breach these Terms, provide false or misleading information, misuse the App, or engage in any activity that is unlawful or harmful to other users or to the Company. You may stop using the App and deactivate your account at any time. Upon suspension or termination, your right to access and use the App shall immediately cease, and the Company shall not be liable to you for any such suspension or termination.

Where possible, we will notify you before taking such action. However, we reserve the right to act without notice in cases involving legal obligations, serious violations, or risk to the safety of other users or the AgriLokal App.

USER OBLIGATIONS

Use the AgriLokal App Lawfully and Respectfully

You must not use the AgriLokal App in a way that:

• violates any law (in India or elsewhere)

• attempts to bypass technical protections, or interfere with or overload our systems, for example, by spamming features, introducing malicious code, scraping data, attempting unauthorised access, or using automated tools or scripts to misuse the AgriLokal App

• interferes with other users’ experience

• infringes any intellectual property rights (ours or others')

Provide Accurate Information

You must use your correct phone number and gender to access our Services. Do not provide false information or impersonate anyone while using the AgriLokal App

Keep Your Account Secure

You are responsible for all activity on your account. Do not share your login credentials, phone number, OTPs, or payment details with anyone. We are not liable if you choose to share such information with other users.

Do not allow anyone else to access or use your account. Each account is tied to a single phone number and must only be used by the individual who registered it.

If another user asks you for sensitive information, report them to us immediately.

Follow our Community Guidelines

All interactions on the AgriLokal App must follow our Community Guidelines. If you violate them, we may take action such as suspending or permanently terminating your account. You may write to us at support@agrilokal.com or grievance.officer@agrilokal.com if you wish to appeal any action taken.

Do Not Share Prohibited Content

You must not use the AgriLokal App to share any content that is illegal, harmful, or violates our Community Guidelines. This includes, but is not limited to, content that is obscene, discriminatory, promotes hate or violence, or is harmful to minors.

For a complete list of what is and is not allowed on the AgriLokal App, please read our Community Guidelines. We reserve the right to remove any content that violates these policies and take appropriate action against your account.

Violation of this clause may result in suspension or termination of access to the Platform and such other action as may be required under applicable law

Legal Disclosures and Our Liability

We may share your information with law enforcement or other authorities if required to do so by law, or if we believe it is reasonably necessary to:

• Respond to a valid legal request

• Protect the rights, safety, or property of AgriLokal App, its users, or the public

• Prevent fraud, misuse, or security risks

Please note that while we work to keep the AgriLokal App safe, we are not responsible for the actions of other users, whether on or off the AgriLokal App.

Respect Intellectual Property

You retain ownership of any content you create and share. However, you must not use the AgriLokal App to violate anyone else’s intellectual property rights, including ours.

If you use content provided by AgriLokal App, we retain ownership of all related intellectual property rights. Any unauthorised use may result in suspension or termination of your account, or other appropriate action in accordance with our Platform Policies.

Deleting Your Account and Data Retention

You can delete your account at any time. If you do, we may retain some of your data for a limited period in case you choose to reactivate it. To learn more about how we use, store, or delete your information, please refer to our Privacy Policy.

THIRD-PARTY LINKS AND TOOLS

The AgriLokal App may contain links to external websites or include third-party features, such as AI tools or social sharing options. These are operated independently and are not controlled by us.

We are not responsible for the content, accuracy, or practices of any third-party site or service. Your use of such features is at your own discretion and will be governed by their own terms and policies.

INTELLECTUAL PROPERTY

Your use of AgriLokal App must comply with all applicable laws on copyright, trademarks, patents, and other intellectual property rights. You are responsible for ensuring that anything you do on the AgriLokal App does not violate someone else’s rights.

We own all intellectual property rights in the content, design, features, and trademarks made available by the AgriLokal App. This includes our name, logo, and software. You may not copy, use, or distribute any of this without our permission.

If any third-party content or tools appear on the AgriLokal App, the rights in that material remain with the respective owners. You may need to get their permission if you wish to use it outside the AgriLokal App.

We respect the intellectual property rights of others and expect users to do the same. If you infringe someone’s rights, you may be held directly responsible.

DISCLAIMERS AND LIMITATION OF LIABILITY

The AgriLokal App is provided to you on an as is where is basis. We make no representations or warranties, express or implied, about the AgriLokal App, its Services, or the content shared on it. This includes any warranties regarding fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not guarantee that the AgriLokal App will be uninterrupted, error-free, or that the information provided through the AgriLokal App will be accurate.

You use the AgriLokal App and Services at your own risk. We do not monitor user behaviour or conduct background checks, and we are not responsible for the actions or conduct of other users, whether on or off the AgriLokal App.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of, or inability to use, the AgriLokal App, including your interactions with other users. The Company’s total liability, if any, shall be limited in accordance with applicable law.

INDEMNITY

By using the AgriLokal App, you agree to take full responsibility for your actions. You agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, agents, successors, and assigns from and against any claims, demands, proceedings, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

• your access to or use of the AgriLokal App or Services;

• any breach of these Terms by you;

• any violation by you of another person’s rights, including intellectual property, privacy, or consumer protection rights;

• any violation of law or contractual obligations by you;

• your negligence or wilful misconduct.

This obligation will continue to apply even after these Terms have ended.

We reserve the sole right to manage, settle, or resolve any claims brought against us, without requiring your prior approval. You agree to cooperate with us, at our request, in defending or settling any such claims.

DISPUTE RESOLUTION

These Terms shall be governed by the laws of India. Any disputes or claims arising from or in connection with these Terms, the AgriLokal App, or the Services shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

GRIEVANCE REDRESSAL MECHANISM

If you have any complaints, concerns, or grievances regarding your rights under these Terms, or the Services provided to you, you can contact us through the following channels. We will require the phone number linked to your account in order to process and resolve any grievance.

In-App Reporting

You can report user profiles or make complaints directly within the AgriLokal App.

Email Support

For service-related issues such as app performance, please contact our support team at support@agrilokal.com.

Grievance Officer

For complaints relating to your rights under these Terms, or the Services provided to you, please contact our grievance officer at the details provided below:

Name: Ishika

Email: grievance.officer@agrilokal.com

Address: 1501, 19th Main Rd., Sector- 1, HSR Layout, Bangalore, Karnataka- 560102

Nodal Contact Person (applicable only for law enforcement agencies)

The Nodal Officer is designated exclusively for communication with law enforcement authorities. This contact should not be used for user support, general inquiries, or complaints.

Name: Ishika

Email: nodal.officer@agrilokal.com